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Accreditation, Services and Advocacy
CHAP is an accredited Type III provider for Scottish National
Standards in five areas of housing law. They are; homelessness, security of tenure, eviction, housing options and rent arrears. We provide advice and information to individuals
who are experiencing issues with tenancy matters, including
those who are homeless or may be about to become homeless.
This service provides a trained advocate who undertakes a
case study and adopts either a pro-active role to preventing
homelessness or a re-active role by linking people into
appropriate services. Advocates support individuals to make
telephone calls, write letters and arrange and provide
representation to enable them to address their housing issues.
Who we help
The service is aimed at anyone aged 16+ who is, or is about
to become the tenant of a local authority, registered social
landlord or a private landlord, regardless of their status,
health issues, etc. The service empowers the individual to have
their views and opinions heard by the decision makers and
overcomes the barriers of literacy and communication
difficulties. The service helps resolve issues that may have
otherwise resulted in eviction.
CHAP is a customer focused and person centred organisation
and is able to combine a variety of services to address housing
and related issues. From an advocacy perspective, the service
looks at addressing all of the issues which result in the
individuals housing issues or homeless situation and promotes
partnership working to ensure that service users are able to
access support to deal with the underlying causes which have
resulted in their current situation.
Although the principles and independence of the service are of the utmost
priority to the organisation, we are happy to "tailor make" the
service to best serve the requirements of our customers. We
employ staff and recruit volunteers locally to deliver the
service in your area because we are of the opinion that local
knowledge plays a large part in achieving success
Service can be provided on an annual contract or part thereof, each
being priced to meet the needs of the individual customer.
Information regarding services can be obtained by contacting the
Director of Services.
Contact us here.