welcome to the c.h.a.p website
CHAP is authorised and regulated by the
Financial Conduct Authority (Firm Reference Number 689255) and is a registered charity with the OSCR (Charity Reference Number SC 028100)
CHAP is an equal opportunities employer.
Advice and Information
Service Delivery statistics for September 2019.84 clients were referred to the Advice and Information Service. 23 clients failed to attend pre-arranged appointments. A total financial gain of £67,393.67 was achieved for our clients last month of which included £7,003.79 of debts written off.
In 2018, CHAP secured £640,240.55 in backdated benefits and new benefit claims and £26,193.64 in debts written off for residents of North Ayrshire. If you are resident in North Ayrshire and require assistance with housing, welfare rights or debt issues, please phone 01294 475633.
Below is the breakdown of the issues presented to us in 2018.
Rent Arrears - 231
Private Let Issues - 34
Mortgages/Secured Loans - 51
Homelessness - 110
Housing Benefit - 10
Eviction Issues - 128
Housing Options - 19
Anti-social behaviour - 11
Form filling - 7
Repair issues - 7
ESA Appeal - 24
PIP Appeal - 53
Form Filling (making claims) - 215
General benefits advice/ income maximisation - 158
Universal Credit - 41
Tax Credits - 1
Scottish Welfare Fund - 2
Council tax arrears - 160
Other unsecured debt - 295
For more information on the types of issues that the Welfare Rights Officer can assist with, please click here. Please click here to learn of important recent changes to welfare rights.
For more information on the types of issues that the Money Advice worker can assist with, please click here.
DiGS operate from Kilmarnock
The East Ayrshire Rent Deposit Scheme (DiGS) operate from Kilmarnock (Mon - Thu) and Cumnock on a Friday..
For more information and contact numbers please click here.
The Advocacy Department can provide information and advice on a number of different issues relating to housing and homelessness.
To find out more click HERE
Rent Deposit Guarantee
CHAP currently run East Ayrshire Councils Rent Deposit Guarantee Scheme. Through these schemes it is possible to access... (more)
The Education Department are working in a school near you.The Education Department are funded by North Ayrshire Council, to provide all 4th year pupils with a lesson on..(more)
There are a number of volunteering opportunities throughout CHAP including, answering calls, buddying Advocates, developing resources, I.T.....(more)