Better Off North Ayrshire
Scottish Charity No 028100
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CHAP provides free, confidential, independent advice, information and advocacy support on housing and housing related issues to all residents across North Ayrshire.

Advice and Information on: Rent arrears, Council tax arrears, Homeless issues, Eviction, Neighbourhood disputes, Re-housing issues.

CHAP can help

welcome to the c.h.a.p website

CHAP is authorised and regulated by the
Financial Conduct Authority (Firm Reference Number 689255) and is a registered charity with the OSCR (Charity Reference Number SC 028100
)

CHAP is an equal opportunities employer.

CHAP provides free, confidential, independent advice, information and advocacy support on housing, debt advice and welfare rights related issues to all residents across North Ayrshire.

 

Advice and Information


Service Delivery statistics for September 2019.

84 clients were referred to the Advice and Information Service. 23 clients failed to attend pre-arranged appointments. A total financial gain of £67,393.67 was achieved for our clients last month of which included £7,003.79 of debts written off.

In 2018, CHAP secured £640,240.55 in backdated benefits and new benefit claims and £26,193.64 in debts written off for residents of North Ayrshire. If you are resident in North Ayrshire and require assistance with housing, welfare rights or debt issues, please phone 01294 475633.

Below is the breakdown of the issues presented to us in 2018.

Housing

Rent Arrears - 231

Private Let Issues - 34

Mortgages/Secured Loans - 51

Homelessness - 110

Housing Benefit - 10

Eviction Issues - 128

Housing Options - 19

Anti-social behaviour - 11

Form filling - 7

Repair issues - 7

Welfare Rights

ESA Appeal - 24

PIP Appeal - 53

Form Filling (making claims) - 215

General benefits advice/ income maximisation - 158

Universal Credit - 41

Tax Credits - 1

Scottish Welfare Fund - 2

Debt

Council tax arrears - 160

Other unsecured debt - 295

For more information on the types of issues that the Welfare Rights Officer can assist with, please click here. Please click here to learn of important recent changes to welfare rights.

For more information on the types of issues that the Money Advice worker can assist with, please click here.

DiGS operate from Kilmarnock


The East Ayrshire Rent Deposit Scheme (DiGS)The East Ayrshire Rent Deposit Scheme (DiGS) operate from Kilmarnock (Mon - Thu) and Cumnock on a Friday..
For more information and contact numbers please click here.

Advocacy Department

C.H.A.P AdvocacyThe Advocacy Department can provide information and advice on a number of different issues relating to housing and homelessness.
To find out more click HERE

Rent Deposit Guarantee

Rent Deposit Guarantee Scheme (DiGs)CHAP currently run East Ayrshire Councils Rent Deposit Guarantee Scheme. Through these schemes it is possible to access... (more)

Education Department

C.H.A.P Education DepartmentThe Education Department are working in a school near you.The Education Department are funded by North Ayrshire Council, to provide all 4th year pupils with a lesson on..(more)

Volunteering Opportunities

C.H.A.P Volunteering OpportunitiesThere are a number of volunteering opportunities throughout CHAP including, answering calls, buddying Advocates, developing resources, I.T.....(more)

CHAP 2012 | Scottish Charity no 028100

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