2024 has been another record year for the team here at CHAP, in terms of the demand for our services - evidenced by the 2,059 individuals who have been referred to us. The results we have achieved for our clients this year have also reached a record high, totalling just over £3.29 million . Putting this money into the pockets of our clients not only helps to improve the persons’ financial situation, but the overall support we provide helps in so many other ways. The majority of our clients said that our services helped to reduce their stress ( 72% ), whilst various clients also said that our services had a positive impact on their confidence, health, education, employment, improving their social circle and activities, and with their general overall quality of life.

CHAP is looking for a person who wants to really make a difference. Post: Information and Advice Worker CHAP, a charitable organisation based in Ayrshire, is looking for an Information and Advice Worker to join our successful team who, in 2023, secured £2.9 million in financial gains for our clients. But we want to do better! Thanks to support from the National Lottery Community Fund, we are looking to increase capacity by adding another Information and Advice Worker to the team. This is a role where the successful candidate can really make a difference in supporting the most vulnerable people in our community. CHAP provides independent advice and information on housing, welfare rights, and debt issues, completely free of charge, to people in crisis across Ayrshire. We exist to provide hope and to stand alongside our clients as they deal with some of life’s most difficult challenges. We give those who need our help a voice. The successful candidate will support the delivery of our advice services and will ideally have extensive knowledge in the areas of welfare rights, housing, and money advice as well as experience of representing and negotiating on behalf of clients; however, full training will be provided. Applicants should have experience of working with individuals in an empowering capacity across all elements of their lives to achieve long-term positive outcomes. A driving licence and access to your own transport is essential. If you think you have the enthusiasm, skills and experience required and would like to join this successful team, please telephone 030 0002 0002 to find out more or send your CV with a cover letter explaining why you think you are suitable for this position to enquiries@chap.org.uk . Alternatively, you can download an application form , complete it and email to enquiries@chap.org.uk . You can also download our recruitment privacy policy . Information and Advice Worker Job Description Person Specification This post is subject to appropriate references and a PVG scheme record disclosure. Closing date for applications is 5:00pm on Friday 24th January 2025, with interviews taking place on Friday 31st January 2025. CHAP is an equal opportunities employer and therefore actively encourages applications from all sections the community. We would be particularly interested in applicants who may have “lived experience”.