Chap is a charity that helps people in need.

Are you homeless?

Could you lose your home?

Do you have money problems?

Do you need benefit support?


We can help!

Chap is a charity that helps people in need.

Are you homeless?

Could you lose your home?

Do you have money problems?

Do you need benefit support?


We can help!

Chap is a charity that helps people in need.


Are you homeless?

Could you lose your home?

Do you have money problems?

Do you need benefit support?


We can help!


We are here to help,
tell us what you need...


REFERRALS

To make an appointment with an adviser, or to refer someone, please select the relevant link below.

What our clients said

“Extremely happy with the service. I wouldn't be where I am just now without the staff at CHAP. I will return in future if needs be”

“The service was brilliant, cannot talk highly enough of the service and will be recommending CHAP to others. I am very grateful for my advisor’s help and will not hesitate to come back for help in the future for myself and my son”

“Everything was dealt with very well and I was always kept informed. CHAP is the best service for finance help as everything was dealt with fast everything was explained clearly”

“100% fantastic service, not one single complaint. I would like to thank my advisor for all her help and would highly recommend – the service she provided couldn't have been better”

“The service and staff were great & so helpful. I wouldn't have known about PIP if it wasn't for CHAP & will be back in the future for any renewal forms”

“The service is great. I was always made to feel at ease and that staff were willing to listen to any questions/issues. The staff were very helpful”

“Extremely happy with the service. I wouldn't be where I am just now without the staff at CHAP. I will return in future if needs be”

“The service was brilliant, cannot talk highly enough of the service and will be recommending CHAP to others. I am very grateful for my advisor’s help and will not hesitate to come back for help in the future for myself and my son”

“Everything was dealt with very well and I was always kept informed. CHAP is the best service for finance help as everything was dealt with fast everything was explained clearly”

“100% fantastic service, not one single complaint. I would like to thank my advisor for all her help and would highly recommend – the service she provided couldn't have been better”

“The service and staff were great & so helpful. I wouldn't have known about PIP if it wasn't for CHAP & will be back in the future for any renewal forms”

“The service is great. I was always made to feel at ease and that staff were willing to listen to any questions/issues. The staff were very helpful”


Latest News...

by John Edgar 24 March 2025
Debt can affect anyone. Yet, for too many people, stigma and judgement prevent them from reaching out for the support they need. As we mark Debt Awareness Week 2025 , CHAP is proud to stand with StepChange to challenge these harmful attitudes and encourage open conversations about debt. Now in its 11th year, this annual campaign raises awareness of the financial difficulties many face and highlights the solutions available. The Reality of Debt - It’s More Common Than You May Think A common misconception is that debt only happens to those who have mismanaged their money. In reality, financial struggles often arise from circumstances beyond a person’s control - job loss, illness, rising living costs, or unexpected emergencies. Despite this, many still feel a deep sense of shame about their situation. Research by StepChange* found that: 78% of people feel judged for being in debt 90% experience personal shame about their financial situation 40% wouldn’t talk to family or friends about their debt Men are more likely than women to discuss their financial struggles This stigma leads to silence and isolation, making it harder for people to access advice and support when they need it most. Why Breaking the Stigma Matters Debt is not a personal failure - it’s a reality of modern life that millions of people across the UK experience. The first step towards financial stability is seeking professional help - but that step can feel impossible when shame and fear take hold. At CHAP, we strive to break down the barriers that prevent people from getting support. Not only is our debt advice service free to access, it’s also free from judgement. Our only aim is to find a solution that allows people to move forward. How We Can Help If you’re struggling with debt, you don’t have to go through it alone. Speaking to an experienced debt adviser can help you: Understand your options and the solutions available to you Regain control of your finances with a clear plan of action Find the right support based on your personal situation Take the First Step Today If you, or someone you know, is facing money and debt worries, CHAP is here to help. Freephone: 030 0002 0002 Email: enquiries@chap.org.uk For more information about Debt Awareness Week , visit www.stepchange.org/debt-awareness-week . The more open, honest conversations around debt we have, the more we can work toward ending the stigma and make sure everyone gets the support they need.  #DebtAwarenessWeek #EndTheStigma #DebtHelp *StepChange survey of 2,000 people.
by John Edgar 10 March 2025
Poverty in Scotland isn’t just persistent - it’s growing. Despite the clear need for early intervention and financial education, funding cuts are making it harder to support those most at risk. In this thought-provoking article, CHAP Chair Ray Chaney explores the widening opportunity gap, the cost of inaction, and why we must rethink how we tackle financial insecurity. I’m old enough to remember the SMASH adverts of the 1970s, where barely-credible, tinny robots laughed uproariously at the thought of mashing potatoes (something, of course, we still do). But it’s hard not to imagine contemporary aliens also clutching their sides at the thought that the world’s most expensive handbag recently sold for two million dollars, while we simultaneously allow people to become homeless for lack of money for earlier intervention. In Scotland and across the UK, we have socialist-inclined governments, alongside poverty and inequality figures which continue to get worse, not better. The Joseph Rowntree Foundation’s report, ‘Poverty in Scotland 2024’ identifies that over one million people in Scotland continue to live in defined poverty, including a quarter of a million children. ‘Getting people back to work is the answer’, we are regularly told - and having an earned income generally helps an individual or family’s situation. But it’s very far from a single solution. According to the government’s own statistics*, wealth is far more unevenly distributed than income, with the wealthiest 2% of the population owning 18% of Scotland’s wealth. At the same time, around a third of Scottish adults do not have sufficient savings to last a month before falling into poverty. Even greater numbers of adults have zero pension savings. I work with people who are socially and economically excluded in one of the most deprived areas of Scotland. Through a charity focused on financial education, debt advice and homelessness prevention, we spend way too many of our resources helping people already teetering on the point of crisis. What we really want to do is to invest resources in crisis prevention and in achieving lasting social change but, in these times of austerity (by any other name), funding is being cut in ways which make me tear my hair out in frustration. Public sector funding for the provision of debt advice and support is being drastically cut, despite the fact this will demonstrably result in more Court and eviction costs; more health and stress issues being passed to the NHS; greater calls on emergency housing and on hard-pressed social services, as families are broken up. These are less cost-savings than costs being kicked down the road. Or, as the Rowntree Foundation report puts it, “A weak social safety net weakens our economy. Politicians often rightly talk of individuals locked out of the labour market by NHS waiting lists, yet ignore the impacts of the social security system on weakening people’s resilience when they need it the most. Good career advice rarely starts with recommending a period of deep financial insecurity and the anxiety that goes with it.” Our experience, over more than twenty years, is that people on low incomes tend to have poor financial knowledge, little financial interest, and hence highly restricted access to ways to live better on a budget. In families where living hand to mouth is the norm, paying higher prices for goods and services goes unquestioned. The thought of saving to avoid future crises seems laughable and the notion of having any real option a cruel fiction. We have gone into secondary schools in Ayrshire for twenty years, emphasising that money (whether a little or a lot) needs to be actively managed. We discuss in lively ways why debt should be avoided and suggest strategies how this may be achieved. Our efforts have been rewarded by becoming part of the curriculum in several schools, where we have also just been invited to devise pilot programmes for younger pupils. In addition, we offer free, financial education to adults within the community, where take-up has been greatly encouraging. The ongoing problem is that we, like many charities, are struggling to secure ongoing funding for our work. Local Authority budgets increasingly prioritise ‘necessities’ and maintaining the status quo, which means we see the chance of meaningful social change receding further. Early intervention and education to help young people understand the ways that money can be used and wasted, plus sharing understanding of how others thrive, can provide hope and opportunity. We actively challenge the belief that, just because something has always been this way, then this is the way it has to be. Through necessity, we are turning our attention to finding partners in the private sector who believe, as we do, that no society sustains itself by sucking funds from the many to give to the few; only chucking money at problems at the eleventh hour, with all the attendant human and societal misery that entails. That’s not my view of a healthy society, secure communities or potential for economic growth through meaningful change. Ray Chaney is the Chair of CHAP, a debt, welfare and housing advice charity based in Ardrossan in Ayrshire. Providing outreach into local communities, it delivers a range of advice, support and educational services. *The latest published government figures on wealth distribution in Scotland are from 2018-2020 (pre-pandemic) https://data.gov.scot/wealth/ For more articles like this, please connect with CHAP on LinkedIn .
by John Edgar 24 February 2025
When most people think of homelessness, they picture someone sleeping rough on the streets. While rough sleeping is the most visible form of homelessness, it is a fairly small percentage that only represents the tip of the iceberg. Homelessness takes many forms, and the reality is far more complex than the common stereotype suggests. Many people experiencing homelessness are hidden from view. They may be sofa-surfing with friends or family, living in temporary accommodation such as hostels or B&Bs, or staying in overcrowded, unsuitable housing. Others are at constant risk of homelessness due to financial difficulties, relationship breakdowns, or insecure tenancies. One of the biggest misconceptions is that homelessness is a result of chaotic lifestyle choices or substance misuse. In reality, it is often caused by factors beyond an individual’s control, such as job loss, rising living costs, domestic abuse, or changes in welfare support. Anyone can find themselves homeless, and many people in this situation are working families, young people leaving care, or older individuals struggling with rent and council tax increases. The stigma surrounding homelessness can often prevent people from seeking help. Fear of judgment or being labelled as ‘homeless’ can make it harder for individuals to access support services that could help them secure stable housing. At CHAP, we believe that homelessness is not just about a lack of a roof - it’s about the lack of security, stability, and support. By challenging the stereotypes and understanding the true scope of homelessness and the factors involved, we can work towards solutions that offer real, long-term change. If you, or someone you know, is struggling with housing issues, CHAP is here to help. Our free, independent advice services can provide support with tenancy matters, financial difficulties, and homelessness prevention. Let’s change the conversation and ensure that everyone has the opportunity to access safe and secure housing. Call Freephone 030 0002 0002 or visit www.chap.org.uk
Share by: