CHAP have a complaints procedure in place. If you wish to view this please click here. You can download the complaints form by clicking here. If you would like us to send you a hard copy please contact us using the details above.
If a service user isn’t satisfied with the assistance given and/or the outcome of a complaint, they can contact the Financial Ombudsman Service, Exchange Tower, London, E14 9SR, 0800 023 4567 or at www.financial-ombudsman.org.uk.
If you have received assistance from CHAP, we would be grateful if you could take time to provide us with some feedback on the service received. Please complete our Feedback Form.
CHAP are committed to treating your details responsibly. We want you to know that we take your privacy very seriously and take great care to keep your data safe and secure. Please click on our Privacy Policy for more information. For further information on your Data Rights please click on our Data Subject Rights Procedure.