2024 has been another record year for the team here at CHAP, in terms of the demand for our services - evidenced by the 2,059 individuals who have been referred to us. The results we have achieved for our clients this year have also reached a record high, totalling just over £3.29 million.
Putting this money into the pockets of our clients not only helps to improve the persons’ financial situation, but the overall support we provide helps in so many other ways. The majority of our clients said that our services helped to reduce their stress (72%), whilst various clients also said that our services had a positive impact on their confidence, health, education, employment, improving their social circle and activities, and with their general overall quality of life.
Below is the breakdown of the issues our clients needed support with this year. (some clients needed help with various issues).
Rent Arrears - 22
Private Let Issues - 40
Homelessness (inc. homeless appeals and evictions) - 54
General Housing Options - 84
Housing Applications - 99
Housing Offer Appeals - 63
Court Representation - 59
Disrepairs - 34
Mortgage / Secured Loans - 10
General Benefit Advice/Income Maximisation/Applications - 964
ESA Disputes/Appeals – 1
UC Disputes/Appeals – 41
Housing Benefit/DHP Disputes – 4
Adult Disability Payment Disputes/Appeals – 50
DLA Disputes – 1
Council Tax Arrears - 79
Other Unsecured Debts - 198