Approximately half a million people entitled to universal credit at the start of the pandemic did not claim it
A recent report from Welfare at a (Social) Distance - a national research project investigating the benefits system during the Covid-19 pandemic - highlights that, while much attention has been focused on how well the universal credit system has responded during the crisis, little attention has been given to those who were eligible for universal credit but did not claim it.
Estimating that around half a million people (430,000 - 560,000) were in this position at the start of the pandemic, the report divides them into two groups -
- around 220,000 who thought they were eligible for universal credit but didn’t claim it, with 59 per cent choosing not to claim because of the ‘perceived hassle’ of applying - such as the challenge of figuring out if they were eligible, the claims process itself, or the threat of sanctions - and 27 per cent because of the perceived stigma of claiming; and
- around 280,000 to 390,000 who wrongly thought they were ineligible - while some people had actively considered applying for benefits and decided they were not eligible, mostly people just had a ‘sense’ that they were not eligible for anything.
While the report notes that estimating survey respondents’ eligibility for universal credit is complex, it highlights that despite using a range of strategies to make ends meet - relying on savings or friends and family, borrowing from banks, and using emergency help such as food banks - people reported that it was often not enough -
- nearly half reported severe financial strain - either falling behind on housing costs, not keeping up with bills/debts, or not being able to afford fresh fruit and vegetables daily;
- nearly two-thirds were unable to deal with an unexpected expense like replacing a fridge;
- more than one-in-six had skipped a meal in the previous two weeks because they could not afford to eat (equivalent to 80,000 people); and
- those not taking-up universal credit also had worse mental health on average than the general public excluding claimants.
CHAP recognises that the benefits system, in particular the Universal Credit system, can be complex and confusing for many people. During these difficult times many people are struggling financially and the benefits system exists to help, to prevent individuals from falling into debt to make ends meet. Even those who are working may be eligible if they work part time, or if their work hours are uncertain and they have some weeks or months where they don’t earn the same amount.
If you or someone you know is struggling financially, whether it is with maintaining rent payments, keeping food in the house, or falling behind in debt payments then CHAP can help. CHAP can carry out a benefit check to establish which benefits you are eligible to apply for and can help with the applications so you can be sure that your application is submitted correctly.
You can contact CHAP through our live chat service, which is available from 10am to 6pm Mondays and Wednesdays and 10am to 3pm on Fridays at www.chap.org.uk or you can contact us via phone on 030 0002 0002.





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