Here at CHAP, we support clients with a wide range of circumstances, each of which requires independent support/advice that varies per person.
We would like to share with you the story of John and his daughter, Jane. This is one of CHAP’s success stories in which we were able to help two people get the support and benefits they needed in order to improve their quality of life.
CHAP first came into contact with John when he was referred to us by the NHS when looking for help with benefits related to him having several, complex health issues. CHAP contacted John and arranged an appointment with one of our experienced benefits advisors.
During his appointment, the adviser walked John through the disability benefits application process and submitted the form on his behalf. John felt that thanks to CHAP he was able to get the support necessary to complete his lengthy application. After speaking with John, we found out that his daughter Jane (who he lived with) also had health conditions, meaning that she could also apply for the same disability benefit as John. We therefore booked a follow up appointment for Jane where we assisted her to complete and submit the application form. Jane also felt that CHAP were incredibly helpful in navigating the benefits system as we had not only helped them both complete the initial form but also identified new relevant benefits which could support John and Jane if their application was successful.
Both John and Jane were awarded Personal Independence Payment (PIP), which came with sizeable, backdated payments of almost £3,000 for the household. This made it easier for them to support their health conditions which make day-to-day living much more difficult and expensive. Due to being awarded PIP, the advisor identified that both John and Jane could be eligible to apply for Carer’s Allowance, given the support that they provide to each other. CHAP assisted both individuals to submit a claim for this benefit, which was also successfully awarded. Once again both were very happy with this outcome and the cases were closed with Jane being referred to our peer advocacy service to gain support in her recovery from addiction-related issues.
During these times of the cost-of-living crisis where bills are soaring, and maintaining everyday life is getting harder, it’s important to make sure that you are getting all the support you need. So, reach out now on 030 0002 0002 or email us on enquiries@chap.org.uk.
***This is a case study written for use on the CHAP social media platforms. Any identifying facts and information have been edited to conceal identities. For the purposes of this case study the names John and Jane have been used to represent the clients and preserve anonymity. These names are a pseudonym and shouldn’t be used to assume the demographics of the anonymous clients.