The FCA has provided additional information around the support available for customers of certain credit products when they come to the end of a payment break.
Customers will have until 31 October 2020 to request a payment break or arrange an interest-free overdraft of up to £500.
Lenders will get in touch with customers to explain what will happen when the payment break ends. For customers who can afford to resume payments at the end of a payment break, it is in their best interest to do so and their lender will work with them to find the best way to catch up on missed payments. However, if a customer is not yet able to restart payments, they should let their lender know. Lenders may offer a further 3-month payment break or another option depending on the customer’s circumstances.
It’s important to note that under the FCA measures, lenders are not prevented from cancelling a customer’s credit card, store card, or catalogue credit. However, if the customer depends on these products to pay for essential items and living expenses such as mortgage, rent, council tax, or food and utility bills, then they should let their lender know as soon as possible.
When temporary measures such as payment breaks were first announced, the FCA stated that firms should not report a worsening status to customers’ credit files as a result of taking a payment break. However, it is important to highlight that this does not mean a customer’s credit file will not change during this period as files are impacted by a range of factors. Lenders should provide customers with information on the potential impact on their credit file of taking a payment break. Credit files will only be protected for the duration of the payment break, so missed payments outside of an agreed break will likely have a negative effect on a customer’s credit file.
Customers that already have an arranged overdraft
Customers that already have an arranged overdraft can ask their current account provider for up to £500 of overdraft borrowing with no interest for 3 months, and can also ask for support above this amount if they need it. Support will vary between banks. Customers can request this support by 31 October 2020, and if they have already received it, can request another 3 months.
CHAP can offer advice and assistance on a wide range of debt issues as well as advice on benefit or housing issues. If you feel you have been affected by the above or if you need other advice regarding debt, benefits or housing, you can contact us through our live chat service, which is available from 10am to 6pm Mondays and Wednesdays and 10am to 3pm on Fridays at www.chap.org.uk or you can contact us via phone on 030 0002 0002.